Terms Of Service
Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their "Personallu identifiable information'(PII) is being used online. PII,as used in Malaysia privacy law and information security, is information that can be used on its own or with other information to indentify, contact, or locate a single person, or to idenfy an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect,use,protect or otherwise handle your Personally Identifiable Information in accourdance to our website.
What Personal Information do we collect from the customer?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experiance.
When do we collect information?
We collect information from you when you register on our site, place an order or enter information on our site.
How do we use your information?
We may use the information we collected from you when you register, make purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site feartures in the following ways:
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
How do we protect visitor information?
Our website is scanned on a regualr basis for security holes and known vulnerabilities in order to make you visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by limited number of persons who have special access rights to such system, and are required to keep the information confidential. In addition, all sensitive information you provided is encripted via Secure Socket Layer(SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transaction are processed through a gateway provider and are not stored or processed on our servers.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide your with advance notice.
Please confirm the product before placing the order.
When the customer places an order, it is equivalent to accepting the terms and conditions.
After payment, the order will be generated and your order will be confirmed.
Specific terms and conditions allow exchanges. For more information, please click "Refund Policy"
If you do not understand the specifications and differences of the product, you can contact customer service to help you.
Please do not place orders with anyone who is not within the scope of our company. Any loss is not our responsibility.
*Please confirm the inventory before payment.
*After the payment is completed, please keep the receipt, and request to show the receipt if necessary.
* After placing an order and paying, it is the same as accepting our agreement and rules.
Exchange & Refund Policy
How do I return a wrong item?
Please contact customer service for a replacement report with photo proof.
Take a photo of the product and receipt you received and send to customer service.
*After the payment is completed, please keep the receipt and show it if necessary.
*If purchased using installment payment, payment balance + 7% transaction fee is required or refund + 5% transaction fee is required.
* After placing an order and paying, it is deemed to accept our agreement and rules.
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Which countries cannot use it?
SVIGO can be used all over the world, except in Mainland China
In addition, if SVI GO / SVI MO cannot run during operation, it needs to be used with VPN.
Please consider and check the regulations before placing an order, thank you for your cooperation.
*Refunds will not be accepted for purchases that are not available in certain regions